In collaboration with Google Cloud, JSW MG unveiled two AI chatbots, using Riafy (an AI app developing company) named as Avira and Vir, to improve customer interactions and service. The chatbots powered by Google Cloud’s PaLM 2 technology, a large language model developed by Google, will be available on various platforms, including the MG website, WhatsApp, the Evpedia website, and Evpedia WhatsApp.
The chatbots Avira and Vir: Details
These chatbots are designed to personalise responses based on customer preferences and history, providing real-time support that boosts satisfaction and trust. With multilingual capabilities, these chatbots offer natural and dynamic conversations, learning from each interaction to become more intuitive and effective over time.
Avira and Vir
Also Read Alchemyst AI raises $300K to drive AI-powered digital workforce solutions CCPA directs Ola cabs to provide refund options to its consumers Welspun Corp bags order from Middle East for supply of coated LSAW pipes and bends for sour service Meet the woman behind MS Dhoni’s successful Rs 800 crore business empire. No, it’s not his wife Sakshi. She is…
Avira aims to improve the car-buying experience by offering a highly interactive and personalised journey. Available through text and voice on the JSW MG Motor website and WhatsApp, Avira helps answer questions about JSW MG cars and resolves inquiries quickly. Using advanced generative AI, Avira provides human-like interactions for a smooth and engaging experience for potential car buyers.
Vir focuses on providing users with in-depth information about electric vehicles. Accessible through the Evpedia website and WhatsApp, Vir acts as an expert guide, educating customers about the latest developments in the EV world. By offering detailed insights and easy access to important information, Vir helps customers make informed decisions about electric vehicles.
Also ReadPorsche 911 GT3 gets updates to celebrate 25th anniversary
Commenting on the launch, Satinder Singh Bajwa, Chief Commercial Officer, JSW MG Motor said, “We continue to leverage technology to redefine customer engagement and operational excellence. In collaboration with Google Cloud, the launch of Avira and Vir marks a significant milestone in our journey to enhance consumer experience.”
“We are excited about this collaboration with JSW MG Motor India as they embark on a journey to innovate and reimagine their consumer experience by leveraging our AI platform.” said Bikram Singh Bedi,
» Read More
