UPI down: Users across India faced major disruptions in Unified Payments Interface (UPI) transactions on Monday, with payment failures reported on platforms like Google Pay, Paytm, and State Bank of India (SBI). According to Downdetector, outage reports surged throughout the day, peaking in the late afternoon and evening, affecting fund transfers, payments, and app functionality.
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The UPI system, operated by the National Payments Corporation of India (NPCI), experienced widespread issues. Reports indicate that 64% of complaints were related to fund transfers, 28% to payments, and 8% to app malfunctions. SBI, a major UPI participant, was particularly affected, with 57% of users reporting fund transfer failures, 34% facing mobile banking issues, and 9% encountering account balance update problems.
Downdetector’s data showed a spike in outage reports between 1:00 PM and 5:00 PM for UPI services, while SBI’s disruptions began earlier, with complaints peaking at 10:00 PM the previous night and another wave occurring in the afternoon. Social media platforms were flooded with complaints from users reporting failed transactions, delayed refunds, and app crashes.
Possible Cause of the Outage
As of now, neither NPCI nor the affected banks and payment apps have issued an official statement explaining the cause of the disruption. Preliminary reports suggest a technical glitch, with some users noting that deducted amounts were later refunded alongside error messages such as “UPI down in India.”
The outage highlights India’s increasing reliance on UPI for daily transactions and raises concerns about the stability of the system. Authorities have yet to confirm whether the issue stemmed from server overloads, scheduled maintenance, or cybersecurity concerns.
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Until services stabilize, users are advised to monitor official updates from NPCI and their respective banks. In the meantime, alternative payment methods such as debit cards, credit cards, and net banking can be considered for transactions.
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