Ola in trouble: Consumer protection watchdog orders probe into 99.1% satisfaction claim

Ola Electric has been making headlines with the number of complaints about its electric scooter and the company’s service quality. Now, Bhavish Aggarwal-founded Ola is back in the news after the Central Consumer Protection Authority (CCPA) ordered a probe into the matter again. This time, the Bureau of Indian Standards (BIS) has been ordered to verify the company’s claims of resolving the issue.

Trouble brews at Ola Electric — What actually happened?

The CCPA got involved after 10,644 complaints were registered with the National Consumer Helpline (NCH) from September 2023 to August 2024, prompting a show-cause notice to be served to Ola Electric. The notice was served on October 3 pointing out deficiencies in services, misleading advertisements, unfair trade practices, and violations of consumer rights. Ola Electric was given 15 days to respond.

Also ReadAmidst growing complaints, Ola Electric slapped with show-cause notice

On October 21, Ola responded to the notice saying 99.1 percent of Ola’s customers were satisfied with the complaint resolution process. Following this claim, the CCPA reached out to a few customers to get a feedback on the way Ola addressed their problems.

Also Read Large companies report poor sales in Q2 Sebi plans to expand scope of UPSI SECI bars Reliance Power for 3 years citing “fake” tender document Meet the Indian jeweller who became a billionaire after his 192-year-old firm’s IPO – He was an intern at RBI and a national-level chess player. He is…

More trouble at Ola

Speaking to Live Mint, an official requesting anonymity said, “Of 287 consumers, the NCH call agents called, 130 consumers were connected, and of which (79.2%) 103 were not satisfied with the company’s response. It was just a sample testing to verify the claims of Ola. If they are claiming 99% satisfaction, it should have also been reflected in the cross-verification.”

Now this has prompted the CCPA to reach out to the Bureau of Indian Standards (BIS) to verify Ola’s claims of resolving the problems. The BIS director general has been asked to submit a detailed report within 15 days regarding this issue.

As per what an official told Live Mint, many customers have had the problem reoccur even after the complaints were addressed while some cases were prematurely closed without the complaint being addressed at all.

 » Read More

Related Articles

New NPS guidelines issued! Officials told to process like OPS – All you need to know

The Central Pension Accounting Office (CPAO) has issued new guidelines to ensure timely pension to retired employees of the National Pension System (NPS). In an Office Memorandum (OM) issued on March 12, 2025, the CPAO has reminded the concerned officials that NPS pension cases should be processed in the same manner as the Old Pension

Sukanya Samriddhi Yojana to Mutual Fund SIP, best investment options for your child

Securing your children’s financial future is one of the most important responsibilities of a parent. From education and marriage to other key life expenses, your growing children will need financial support at different stages. To ensure they have the necessary funds when required, it’s essential to diversify your investments across different schemes. In India, several

India sees record deal activity in February at $7.2 billion

India witnessed a record-breaking surge in deal activity in February, with 226 M&A and private equity deals totaling USD 7.2 billion — the highest monthly deal volume in the last three years, according to the Dealtracker report of Grant Thornton Bharat. “This represents a 67 per cent increase in volumes and a 5.4-fold increase in

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Stay Connected

0FansLike
0FollowersFollow
0SubscribersSubscribe
- Advertisement -

Latest Articles

New NPS guidelines issued! Officials told to process like OPS – All you need to know

The Central Pension Accounting Office (CPAO) has issued new guidelines to ensure timely pension to retired employees of the National Pension System (NPS). In an Office Memorandum (OM) issued on March 12, 2025, the CPAO has reminded the concerned officials that NPS pension cases should be processed in the same manner as the Old Pension

Sukanya Samriddhi Yojana to Mutual Fund SIP, best investment options for your child

Securing your children’s financial future is one of the most important responsibilities of a parent. From education and marriage to other key life expenses, your growing children will need financial support at different stages. To ensure they have the necessary funds when required, it’s essential to diversify your investments across different schemes. In India, several

India sees record deal activity in February at $7.2 billion

India witnessed a record-breaking surge in deal activity in February, with 226 M&A and private equity deals totaling USD 7.2 billion — the highest monthly deal volume in the last three years, according to the Dealtracker report of Grant Thornton Bharat. “This represents a 67 per cent increase in volumes and a 5.4-fold increase in

Replace Chinese goods with US imports – govt tells industry amidst Trump’s tariff threat

Amid concerns over potential export disruptions due to US reciprocal tariffs set to take effect on April 2, the Ministry of Commerce and Industry has urged Indian industry players to explore areas where imports from China and other countries could be substituted with goods sourced from the United States, according to executives familiar with the

China fund managers face 50% pay cut for poor performance — Here’s what’s changing

Fund managers in China may see a major blow to their salaries. If they do not meet the set performance standards, their salaries can be cut by up to 50%. This decision is part of a comprehensive reform in the country’s 33 trillion yuan ($4.6 trillion) mutual fund industry. According to a Bloomberg report, the