Zomato has launched a cutting-edge, AI-driven, no-code customer support platform, Nugget, that is designed to streamline and automate customer query management. The announcement was made by Zomato CEO Deepinder Goyal on Monday in a post on X.
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In his post, Goyal emphasized that Nugget is tailored to help businesses of all sizes scale their customer support operations with ease. “Nugget helps businesses scale support effortlessly—highly customizable, low-cost, and no development team required. No rigid workflows, just seamless automation,” he said.
https://twitter.com/deepigoyal/status/1891437416797688280?ref_src=twsrc%5Etfw
Goyal outlined three key features of Nugget:
- Resolves up to 80% of customer queries autonomously.
- Learns and adapts in real-time.
- Requires no coding expertise.
Developed over three years as an internal tool, Nugget currently handles over 15 million support interactions per month for Zomato, Blinkit, and Hyperpure. Goyal further shared that Nugget is now available to businesses worldwide, with 90% of companies that have seen the platform already signing up.
Nugget is the first product launched by Zomato Labs, the company’s innovation incubator. “We have more exciting launches coming soon,” Goyal added.
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As part of the launch, Goyal made an enticing offer to business founders: “If you’re stuck in a contract with a legacy provider, we’ll give you Nugget for free for the remainder of your term.”
With Nugget, Zomato is set to revolutionize the way businesses approach customer support, offering a more efficient, cost-effective, and adaptable solution.
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