Punjab National Bank (PNB), India’s leading public sector bank, has launched its 24/7 NRI Customer Service Centre, along with a comprehensive suite of new financial services to enhance banking convenience and meet the evolving needs of its Non-Resident Indian (NRI) customers.
These offerings were unveiled at the bank’s Office at Bhikaji Cama Place, New Delhi by M. Nagaraju, Secretary, Department of Financial Services (DFS) in the presence of Pankaj Sharma, Joint Secretary, DFS; PNB MD & CEO Atul Kumar Goel; and Executive Directors Kalyan Kumar, Shri Binod Kumar, Shri M. Paramasivam, and Shri Bibhu Prasad Mahapatra.
New products offerings:
Extended Toll-Free Numbers for NRI Customers in 7 countries, Doorstep Document Pickup facility, WhatsApp Banking for NRI Customers, FCNR-(B) Forward Linked Premium Deposit Scheme, 50 Specialised NRI Service Branches, NRI Navigator – A Comprehensive Guide with FAQ and also revamped website for NRI customer’s convenience.
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The launch reaffirms PNB’s commitment to providing accessible, personalised, and seamless banking solutions to customers worldwide, while strengthening the Bank’s focus on international expansion.
New features and services:
PNB has introduced the following services to meet the emerging needs of NRI customers:
24×7 NRI Customer Service Centre: Exclusive helpline for NRI customers, which will provide assistance in banking services round the clock.
Toll-free numbers in 7 countries: NRI customers will now get the facility to contact the bank through toll-free numbers from 7 countries.
Doorstep Document Pickup Service: NRI customers will not need to go anywhere to submit their documents, the bank will pick up the documents itself.
WhatsApp Banking Service: Customers will now get access to banking facilities through WhatsApp on their smartphones.
FCNR-(B) Forward Linked Premium Deposit Scheme: Special investment scheme for customers holding deposits in foreign currency.
50 Exclusive NRI Service Branches: 50 branches across India have been specially designed to meet the needs of NRI customers.
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